The Ultimate Guide to Managing Customer Training
If you’re focusing solely on your internal audience with your training you may be missing a trick! As an increasingly popular way to reduce churn, boost customer satisfaction and increase upselling and cross-selling opportunities, Customer Education is quickly becoming a key strategy for many organizations.
In this eBook, you will discover the full end-to-end process for putting a successful customer training program into action, including the benefits of customer training, how to design and implement a best-practice customer training program, how to maximize the profitability of your program and how to take inspiration from your marketing team to ensure high uptake and engagement.
You will also find out how to manage your customer training operations with a Training Management System for a more streamlined, cost-effective and engaging program. This is the ideal guide for anyone who is struggling to get their desired results with their existing program, or anyone just starting out on their customer training journey.