What is training resource management for customer education?
Customer education, adoption and loyalty are at the heart of your success. Happy customers mean more referrals, repeat sales, and ultimately, more business. What’s the key to helping you better serve your clients and support your business? Your customer training.
You’ve got the best LMS for your learners and eLearning. But, how are you supporting your instructor-led and virtual instructor-led training courses? If you’re still managing your ILT and vILT back-office with XLS spreadsheets and Outlook calendars, there’s a much easier and more efficient way.
Automate and optimize your face-to-face and virtual customer training operations with a training management system that is designed with your customer education initiatives in mind: Private and public course scheduling, resource management, instructor booking and collaboration, reporting, sales cycle management, and more. With seamless integration for your LMS, website, and other business-critical technologies, our customer training software allows you to streamline all of your day-to-day customer education operations and activity in one succinct place. Spend less time on the back-end, and more time on training activities such as driving customer adoption, loyalty, and retention, to help your customers make the most of your product and grow your business.
The leading Training Management System for customer education
Training is at the core of your business. Therefore, you need the right tools and solutions to ensure the success of your customer education programs. As a complement to your LMS, Training Orchestra’s award-winning Training Management System for customer education helps your business:
- Optimize course scheduling and resource use for your client training initiatives
- Make the most of your trainers and subject matter experts (SMEs) by matching the best, most available instructor to each training session
- Ease the complexity of managing your equipment and resources for both in-person and virtual classrooms
- Better manage your public (open) and private (in-house/closed) courses
- Interact in real-time with your customers thanks to our B2B client collaboration portal
- Maximize revenues and manage financial performance from order to invoice
Training Management System features for your customer training initiatives
Streamline your entire training process and help your teams collaborate effortlessly on ILT and vILT operations and logistics—all while handling multiple locations, languages, and currencies with ease. How? By employing these top 10 training management system features for training your clients and customers:
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Resource management
Increase visibility and control over your resources and save hours of manual work. With customizable timeline and agenda views, you can schedule and integrate any type of resource (instructors, rooms, equipment) and carefully monitor usage rates to make the most of your resources and meet your goals more easily.
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Conflict-free course scheduling
With a high-level view of your training sessions and activities, you can quickly and easily drag and drop your sessions, instructors, and resources all into the right place and time to create a conflict-free schedule every time with our Training Scheduling System.
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Instructor engagement portal
Find, detect, and engage the most qualified and available instructors and subject matter experts (SMEs) for each of your client training sessions with this external-facing Instructor Engagement Portal.
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Automated administration
Save time by automating administrative processes such as the production of documents, sending invitations to instructors, and collaborating on tasks, all while easing communication with your customers and clients in one powerful system.
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Task management
Eliminate manual work by reviewing and prioritizing all tasks, to-do lists, and deadlines in one flexible platform for simple and easy management.
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Centralized business analytics and real-time KPIs
Thoroughly monitor analytics and KPIs in a shared database so you can visualize, interpret, and act on your data to make good business decisions for your customer education programs.
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Sales and profitability monitoring
Compliment your CRM in order to better manage your public and private course ordering process, one client at a time.
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Sales cycle management
Maximize revenue from your sales cycle by streamlining your open and closed courses from order to invoice.
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Client collaboration portal
Save time, increase sales, and create a memorable buying experience for customers by giving them the ability to order and track their training activity in a B2B client collaboration portal.
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Fully customizable reports
Analyze your training effectiveness with a drag and drop training reporting tool and unlimited data refinement, so you can visualize your data more easily and gain valuable business insights.
For the full list of training management system features for customer education, download the
Complete Checklist of the Top 20 Training Management System Features
Learn more about our Customer Training Management Software