Training Management System for Franchise Training

Better manage your instructor-led and virtual franchisee training program operations: session scheduling, instructor collaboration, resource management, cost tracking and reporting in one powerful tool.


Initiating Franchisee Training with Instructor-Led Training

Franchises provide the US with 8.5 million jobs – but they don’t come cheap. With a median initial investment of $300,000 to start a franchise, it’s understandable that every franchisee wants to do everything in their power to make their franchise a success.

The medium by which you as a franchisor decided to initiate a training program for your franchisee owners will be dependent on the model of your business. When it comes to training franchisee owners there are generally three methods of instruction, those being instructor-led training (ILT) and virtual instructor-led training (VILT). For franchisors that are more customer facing and require a physical brick-and-mortar store to conduct business, ILT or in-person instruction sessions would be most beneficial to your franchisees and their incoming managerial staff. Typically, we see this method of instruction utilized for most franchises that operate in the hotel & hospitality, retail, and food & beverage industries as there usually requires an experienced instructor to guide new franchisees owners on the business model and day-to-day operations in person. While not exclusive to businesses that operate in on the internet, VILT or online instruction, is a growing method of training due to its convenience for both learners and instructors as it can free up schedule availability for both to meet. Since VILT training models may rely on pre-recorded online video uploads and learning materials provided by the instructor, the virtual model of learning has become popular for franchisees as it allows them to complete training courses on their own time.

The third method of training franchisees is a hybrid learning model utilizing a combination of both in-person instruction on site as well as online video tutorials and assignments. How a franchisor decides to execute training for there growing network is all dependent on not only what is convenient for both parties but also what will deliver the best quality learning experience for the franchisee.


Franchisor success starts with franchisee training

So why exactly is franchisee training so important? With high initial investments and an even higher cost of doing business, it’s paramount that franchisees are set up for success from the moment they decide to start their entrepreneurial journey.

There’s a handful of challenges standing between franchisees and ongoing success, including budgets, complex organizational structures, different specialties and managing a large staff, making it tricky for franchisees to know where to start.

That’s where franchisors come in. With the right franchisee training program in place, the entire organization will flourish, with skilled franchisees leading the charge.

Starting a franchisee training program

The franchise unit will embody everything that your core business model will be all about, from your products and services down to your culture and values. This encompasses everything from onboarding new franchisees to rolling out updated branding and ensuring compliance standards across your entire company.

Franchisors have the benefit of a top-down view of the entire franchise infrastructure to know what existing and new franchisees will need. This can then be broken down by department, and then by specialties within each department, and finally by the roles and responsibilities found within each specialty across the entire organization.

Mapping a franchisee training plan

From associate to mid-level managerial roles, franchisors must identify specific training requirements for each position. Ask yourself:

· What must someone in this role know, and how should they act?

· How many learning hours or courses would it take to get to the required level?

· Can this training be done within a couple of weeks, or be should it be taught over a longer time period?

· Does the industry that your franchise operates in require specific regulations by a governing body?


Launching and managing your franchisee training programs

In busy franchises, it can feel a bit chaotic launching a new franchisee training program. The prospect of using spreadsheets to match up franchisees’ and trainers’ availabilities is unlikely to be a pleasant one – so what’s the solution?

A Training Management System (TMS) such as Training Orchestra is designed for franchisors and companies looking create a comprehensive training program for their growing franchise network. With a TMS, you have the power to optimize and automate training scheduling and operations to best manage a robust training program that works for you and your franchisees, find the best available trainers and resources for any session and ensure that the entire program runs smoothly, with virtually no manual effort required.


Ready to Start Growing Your Franchise?

Book your personal demo with Training Orchestra today to find out how you accelerate your franchisee training program for success!

Why Use a Training Management System to Manage Your Franchise Training?

Training Orchestra’s software allowed us to better organize our instructor schedules for our expanding franchise network.

Tomas Fernandez

Chief Learning Officer, Top Restaurant Company

Read our Case Study on How we Expanded Franchise Networks

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